Front Office Associate - Boutique Resort in Ubud, Bali

Join our vibrant team at Pengiklan Anonim, a premier boutique resort nestled in the heart of Ubud, Bali! We are seeking a passionate and professional Front Office Associate to deliver exceptional guest experiences and uphold our reputation for outstanding hospitality. In this role, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable. With our boutique setting, you'll have the opportunity to be part of a close-knit team that values creativity and innovation.

At Pengiklan Anonim, we pride ourselves on our commitment to sustainability and community engagement. As a Front Office Associate, you'll play a crucial role in maintaining our resort's eco-friendly practices and contributing to our local community initiatives. This is more than a job; it's a chance to be part of a resort that truly cares about its impact on the environment and the people it serves.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Handle check-in and check-out processes efficiently using our Property Management System (PMS).
• Manage guest reservations and bookings, coordinating with the reservations team as needed.
• Provide information about resort amenities, local attractions, and dining options.
• Address guest inquiries and concerns promptly, ensuring their satisfaction and loyalty.
• Collaborate with the housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained.
• Assist with special requests and events, contributing to the overall guest experience.
• Promote and uphold our resort's policies and procedures, ensuring a high standard of service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or hospitality roles, preferably in a boutique resort or similar setting.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is essential. Knowledge of local languages such as Indonesian or Balinese is a plus.
• Familiarity with Property Management Systems (PMS) such as Opera, Guestline, or similar software.
• Customer service orientation with a passion for delivering exceptional guest experiences.
• Ability to work in a fast-paced environment, often with shifting priorities and deadlines.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Flexibility to work varying shifts, including weekends and holidays, as required.

🛠️ Keahlian

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