Field Collection Officer - Palembang

Join SamaKita as a Field Collection Officer in Palembang and play a pivotal role in ensuring timely debt recovery while maintaining strong customer relationships. This position offers a dynamic work environment where you will engage directly with clients, resolve disputes, and implement collection strategies. With a growing presence in Palembang, SamaKita is committed to providing excellent customer service and financial solutions. As a Field Collection Officer, you will be at the forefront of debt recovery, using tools like WhatsApp Business and CRM systems to manage your caseload efficiently. This role is perfect for someone who thrives in a fast-paced environment and is passionate about building and maintaining strong client relationships.

SamaKita is a leading financial services company dedicated to providing innovative and reliable solutions to our clients. Our mission is to empower individuals and businesses with financial tools that enable them to achieve their goals. In Palembang, we are expanding our operations and looking for a talented Field Collection Officer to join our team. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth. If you are a proactive, detail-oriented individual with a strong customer service background, we invite you to be part of our journey.

📋 Tanggung Jawab Pekerjaan

• Conduct field visits to collect payments from clients, ensuring timely and accurate debt recovery.
• Manage and update client records using CRM systems such as Salesforce or HubSpot.
• Communicate with clients via phone, email, and messaging platforms like WhatsApp Business to resolve payment issues.
• Collaborate with the collections team to develop and implement effective collection strategies.
• Provide regular reports on collection activities and client interactions to the management team.
• Build and maintain strong relationships with clients to foster trust and cooperation.
• Follow up on overdue payments and negotiate payment plans with clients as needed.
• Ensure compliance with company policies and regulatory requirements in the collections process.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in debt collection or a similar role, preferably in the financial services industry.
• Proven track record of achieving collection targets and maintaining strong client relationships.
• Excellent communication and interpersonal skills, with the ability to negotiate and resolve disputes.
• Proficiency in using CRM systems and other relevant software tools.
• Strong organizational and time management skills, with the ability to handle multiple tasks efficiently.
• Familiarity with local regulations and compliance requirements in the financial services industry.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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